Privacy Policy

When a customer makes a booking we collect the name, email address and phone number entered into the booking form, along with the service requested and any notes provided. From business owners who sign up to ServiceFlow we collect account details (name, email), business information (trading name, services, working hours, pricing) and the booking records created through the platform.

We use this data to provide the booking service: confirming and managing appointments, sending booking confirmations and reminders, displaying business booking pages, and handling billing for ServiceFlow subscriptions. We do not sell your data, and we do not use it for advertising.

Data is stored in a managed PostgreSQL database (Supabase) hosted within the EU. We apply access controls and encryption in transit to keep your information secure, and we retain it only for as long as needed to provide the service or meet our legal obligations.

We share data only with the processors needed to run the service:

• check_circleStripe — processes subscription payments. Card details are handled by Stripe and never stored on our servers.
• check_circleResend — sends transactional email such as booking confirmations and account notifications.

Under UK GDPR you have the right to access the personal data we hold about you, to request correction or deletion, to obtain a portable copy of your data, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below and we will respond within one month.

For any privacy questions or requests, email privacy@serviceflow.app.